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FREQUENTLY ASKED QUESTIONS

PRODUCTS & SERVICES

PRESCRIPTIONS

ORDERS

PAYMENT

DELIVERY

RETURNS

ACCOUNT

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PRODUCTS & SERVICES

Are your products authentic?

Yes, our products are 100% authentic! We pride ourselves on our relationships based on mutual trust with our brand partners. They provide us with their latest collections and hottest products and in return we sell them to our amazing customers - you! We work directly with these major brands as a certified dealer to ensure that no counterfeits are ever sold on our website and never ever make their way into your hands.

Do you sell sunglasses?

Yes, SeeChic is a proud retailer of some of the world’s best and most fashionable brands of sunglasses. Like most elements of fashion, your choice of sunglasses is completely seasonal. You just can’t go for the same look for the rainy season as for the sunny summer weather, you’ve got to have your options ready! And we’re more than happy to provide a full selection, available just a few clicks away. Thanks to our trusted brand partners, who have complete confidence in our ability to launch their products first, we can guarantee having the best and most up to date selection of sunglasses available to you at all times.

Do you sell prescription sunglasses?

Unfortunately, we do not yet sell prescription sunglasses. This is one of our upcoming projects - just imagine the winning combination of better vision and up to date fashion - and we can’t wait to get it up and running and bringing it to you guys!

What is the difference between plastic and acetate?

While acetate is a kind of plastic, it is more durable than the standard material. Acetate actually comes from natural cotton fibers, or from tree pulp, and it gives the frames a more natural feel. On the other hand, less expensive plastics use materials such as PVC which must be spray painted to achieve patterns or shine. So it’s really up to you, it’s a matter of what you prefer!

Can you help me choose a style?

Yes! Call, email, or chat with one of our customer service attendants and we will be happy to assist you. We understand that you can fall in love with a product online but be unsure when it is delivered to your door. That’s why you have 30 days to try them on and show them to your friends and family. Take them for a spin and see if they suit your style. If you don’t like them, you can return them, no questions asked, the only condition being that the security tag is still attached.

How do I choose the right size frame for my face?

We include the size measurements on the product details page for each frame. However, an easier and foolproof way to know the perfect size for your face is to take an old pair of sunglasses that fit you well, and check the inside temple or the back of the bridge. The measurements should be written there and, if you liked how that pair fit you, then you can use it to determine the size of your next pair. The measurement is generally written in this format: 50-15-135. The first measurement is the eye size, the actual width of the lenses, the second is the bridge size, the distance between the lenses, and the third is the temple size, the length between the two sides of your face. Call, email, or chat online with one of our customer service attendants if you have any questions, or better yet, watch one of our informational videos for more tips.

What type of contact lenses do you sell?

We sell all types of contact lenses: Toric & Astigmatism, Multifocal & Bifocal, Color & Enhancing Disposable - Daily Disposable - Weekly Disposable - Monthly

Could you please help me to choose my contact lenses?

Yes, we can definitely help you choose which type of contact lenses you need. The first and hardest step is understanding your prescription - if you need any help check this informational guide (link to understanding your prescription) on how to decrypt your prescription. If it’s still unclear, or if you have any other questions, just drop us a note or call us and you can have a conversation with one of our customer service attendants who will be more than happy to help you find the perfect lenses for you. However, if you need help with any medical matter, please contact your optometrist.

PRESCRIPTIONS

I am having a hard time entering my prescription. Can I send it to you?

Of course! You can check out our “how to read your prescription” page for vital information before ordering your lenses, or you can leave it in our very capable hands. Just scan your prescription and email it to us at wecare@seechic.com and we will be happy to assist you.

Can you help me read and understand my prescription?

Yes, it’ll be our pleasure. Those prescriptions can be tricky to understand, especially if it’s your first time ordering contact lenses. For more information, check out our “how to read your prescription” page or call, chat online, or email one of our customer service attendants and we will be happy to assist you.

ORDERS

Can I cancel my order?

Absolutely! It’s ok to change your mind, we get it. That’s why we accept cancellations on standard deliveries, so long as you call us within two hours of placing your order. You’ll get a 100% reimbursement and will be able to keep browsing until you find something to your liking.

Is the order checked to make sure that nothing is wrong before it is shipped to me?

Yes, absolutely. We pride ourselves on the high quality shopping experience we provide from order through to delivery and that includes making sure that your order is correct, in perfect condition, and delivered on time. We have a very thorough checking process of our products done by qualified optometrists to ensure that your order is correct before it is sent to you.

PAYMENT

Is it safe and secure to shop at SeeChic?

Yes, our website is 100% safe. SeeChic prides itself on its promise of providing a safe and secure shopping experience for everyone. We guarantee that your personal information is kept secure and private during the entire checkout process, and that it is not stored once checkout is completed.

What payment methods do you accept?

We want to be as flexible as possible, so we accept all kinds of payment methods depending on where you live! For more specific information, check the list below:
 
Singapore: Credit Card (Visa/Mastercard) -  American Express Australia:Credit Card (Visa/Mastercard) - Paypal - American Express
Thailand: Credit Card (Visa/Mastercard) - Paypal - American Express - 123 Services (Internet banking /ATMs/Bank counter/Counter Other (specify in the order).)
Malaysia: Credit Card (Visa/Mastercard) - Paypal - American Express Brunei: Credit Card (Visa/Mastercard) - Paypal - American Express
Myanmar: Credit Card (Visa/Mastercard) - Paypal - American Express
New Zealand: Credit Card (Visa/Mastercard) - Paypal - American Express
Philippines: Credit Card (Visa/Mastercard) - Paypal - American Express
Hong Kong: Credit Card (Visa/Mastercard) - Paypal - American Express
Malaysia: Credit Card (Visa/Mastercard) - Paypal - American Express
Indonesia: Credit Card (Visa/Mastercard) - Paypal - American Express
Vietnam: Credit Card (Visa/Mastercard) - Paypal - American Express

What is the currency conversion rate?

We base our exchange rates on the day to day foreign exchange rates and do not add any additional fees on top of these rates. We are 100% transparent and want you to feel secure knowing that your transactions are fair and in accordance with international laws.

DELIVERY

Where do you deliver to?

We’re so happy to announce that we deliver to most South East Asian countries! To find more specific information by destination, check out the chart below:
 
Country Delivery Options Fees
Singapore 

- Delivery
- Collection @PopStation 
- Express delivery by Singpost 

- Free standard Delivery
- Free POPStation
- Express Delivery 14SGD

Australia Aramex 20SGD
Brunei Aramex 14SGD
Hong Kong Aramex 14SGD
Indonesia Aramex 14SGD
Myanmar  Aramex 28SGD
New Zeleand Aramex 28SGD
Malaysia Aramex 11.50SGD
Philippines Aramex 14SGD

No delivery zone

Airline Road
Airport Cargo Road
Alps Avenue
Brani Terminal Avenue
Khusu Island
Pulau Busing
Pulau Damar Laut
Pulau Sakeng
Pulau Sebarok
Pulau Tekong
Pulau Ubin
Rifle Range (FIRING COMPOUND)
Seletar Aerospace
St. John Island
Turf Club Avenue
West Camp Road

RETURNS

What is your return policy?

We offer a full refund on products returned within 30 days of the purchase date as long as the security tag is still attached. If the security tag has been removed, we regret to inform you that we will be unable to reimburse your purchase. In the case of contact lenses, SeeChic will accept returns if any changes are made to the customer’s prescription and/or if the box has not been opened.

When does the “30 day return period” officially start from?

The 30-day period starts from the day you receive your order, not the date of purchase, so you should have plenty of time to see if your order was perfect for you or not. And if not, send it back and we’ll be happy to reimburse you!

Who pays the return shipping fee?

SeeChic will cover all shipping fees if you are unhappy with your purchase and would like to return or exchange it. Customers may make returns via scheduled carrier pick ups or at Singpost POPstations after contacting customer service to obtain an RMA number and the appropriate instructions.

How do I get my refund?

SeeChic will pay the return fee for sending your order back to us and then we will credit you directly on your account (the refund will take about 2 to 3 business days). It’s truly a hassle free process!

How does it work for exchange?

If you would like to exchange your purchase for another product, SeeChic is happy to cover the cost of sending your new choice straight to your door. However, this option is only applicable in Singapore.

Why do you put a security tag?

Unfortunately, the security tag is a necessity. This is to ensure that when an order is returned, it is the authentic product that was originally sold and not an imitation. By controlling our returns we ensure that all our products are in fact major brands and not fakes.

ACCOUNT

Will my personal information be shared with third parties?

SeeChic prides itself on its promise of providing a safe and secure shopping experience for everyone. Your personal information is kept private and confidential and will never be shared with any of our partners, rest assured.

Do you keep my Credit Card information?

We are a safe and secure website and would never keep your credit card number or any other form of payment information stored and at risk. Once your order is placed, we guarantee that the information is erased.